Experiencing a Problem with a Machine?

Please help us respond quickly to get your machine up and running by calling 808-585-0700 during regular business hours (M-F 7:00am to 4:00pm), or submitting an Online Service Request using the form below.  If you have questions about your TW Systems Laundry Card or TW Pay Mobile App, please visit our FREQUENTLY ASKED QUESTIONS page.

If you are attempting to report a fire, gas leak, or any other life-threatening emergency, DO NOT complete this form. DIAL 911 IMMEDIATELY.

Request Service
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Please provide street address if possible to help us respond to the correct location.
Resident or Vistor?
Please look for machine number on sticker or card reader display
Please describe the machine issue. Reference any error codes shown on the digital display.
Refund is Requested?